Jucycart is a marketplace for customised and personalised products. Each product is manufactured, printed and personalised as per the customer's requirements. Because of the unique nature of this business, we have a very strict policy for returns and replacements.A product cannot be returned and can only be replaced if the product in question is wither damaged or is different from what was ordered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The product can be returned ONLY if the product you received is faulty or damaged.
Additional non-returnable items:* Gift cards / Vouchers
To complete your return, we require to kindly fill out the returns form.
There are certain situations where only partial refunds are granted: (if applicable)* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 5 days after delivery
Once your return is received and inspected, we will send you an email / call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card / bank account or original method of payment, within a 15 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Happy Heap Venture LLP. 102, Millennium Plaza, MTNL Exchange Road, Saki Naka, Mumbai 400072, Mumbai, MH, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To ship any item, you should ship a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.